Introduction
Welcome to Hidden Albania ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hiddenalbania.com and use our services for booking travel experiences in Albania.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Personal Data
We collect personal information that you voluntarily provide to us when you:
- Register on our website
- Book an experience or tour
- Subscribe to our newsletter
- Contact us for support
- Leave a review or feedback
- Participate in contests or promotions
This information may include:
- Name and surname
- Email address
- Phone number
- Billing address
- Payment information (processed securely through our payment providers)
- Nationality and passport details (for tour bookings)
- Dietary requirements and special needs
How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage your bookings
- To communicate with you about your reservations
- To send you promotional materials (with your consent)
- To improve our website and services
- To respond to your inquiries and provide customer support
- To comply with legal obligations
- To prevent fraud and ensure security
- To personalize your experience on our platform
Information Sharing and Disclosure
We may share your information with:
- Service Providers: Tour operators, guides, hotels, and transportation companies to fulfill your bookings
- Payment Processors: To securely process your payments
- Legal Authorities: When required by law or to protect our rights
- Business Partners: With your consent, for joint marketing initiatives
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. These include:
- SSL/TLS encryption for data transmission
- Secure data storage with encryption at rest
- Regular security audits and assessments
- Access controls and authentication measures
- Employee training on data protection
Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data
- Right to Restriction: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to certain processing of your data
- Right to Withdraw Consent: Withdraw consent at any time
To exercise any of these rights, please contact us at privacy@hiddenalbania.com
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. For more information, please see our Cookie Policy.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically kept for 7 years for accounting and legal purposes.
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.
Changes to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this privacy policy frequently to stay informed.
Contact Us
If you have questions or concerns about this privacy policy, please contact us: