Terms of Service

Agreement to Terms

Welcome to Hidden Albania. These Terms of Service ("Terms") govern your access to and use of our website hiddenalbania.com and all related services, including booking tours, experiences, and travel packages in Albania.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Definitions

• "Company," "we," "our," "us" refers to Hidden Albania.
• "User," "you," "your" refers to any individual or entity using our services.
• "Services" refers to our website, booking platform, tours, experiences, and all related offerings.
• "Experience" or "Tour" refers to any travel activity, excursion, or package available for booking.
• "Booking" refers to a reservation made through our platform.

Account Registration

To access certain features of our services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your information to keep it accurate
• Keep your password confidential and secure
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms.

Bookings and Payments

Making a Booking

When you make a booking through our platform:

• You represent that you are authorized to make the booking on behalf of all participants
• You agree to provide accurate information for all travelers
• You acknowledge that availability is subject to change
• You agree to pay all fees associated with your booking

Pricing

All prices are displayed in EUR (€) or the local currency as indicated. Prices include applicable taxes unless otherwise stated. We reserve the right to modify prices at any time, but price changes will not affect confirmed bookings.

Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed during checkout. All payments are processed securely through our payment partners.

Cancellation and Refund Policy

Cancellation by You

Our cancellation policy varies by experience. The specific cancellation terms will be displayed during booking and in your confirmation email. General guidelines:

• Cancellations made 7+ days before the experience: Full refund
• Cancellations made 3-6 days before: 50% refund
• Cancellations made less than 48 hours: No refund
• Some experiences may have different cancellation policies

Cancellation by Us

We reserve the right to cancel or modify experiences due to weather, safety concerns, insufficient participants, or other unforeseen circumstances. In such cases, we will offer a full refund or the option to reschedule.

User Conduct

You agree not to:

• Use our services for any unlawful purpose
• Provide false or misleading information
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to any part of our systems
• Use automated systems to access our services without permission
• Engage in any activity that could damage our reputation
• Harass, abuse, or harm other users or our staff
• Violate any applicable laws or regulations

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Hidden Albania or our content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

User-Generated Content

By submitting reviews, photos, or other content to our platform:

• You grant us a non-exclusive, royalty-free license to use, display, and distribute your content
• You represent that you own or have the right to share the content
• You agree not to submit content that is defamatory, offensive, or violates others' rights
• We may remove any content that violates these Terms

Limitation of Liability

To the maximum extent permitted by law:

• Our services are provided "as is" without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you paid for the relevant service
• We are not responsible for injuries, losses, or damages during tours except those caused by our direct negligence

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, medical emergencies, and personal liability. We are not responsible for any costs incurred due to lack of insurance.

Privacy

Your use of our services is also governed by our Privacy Policy and Cookie Policy. Please review these documents to understand our data practices.

Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

• Good faith negotiations between the parties
• Mediation if direct negotiation fails
• Arbitration or litigation in Albanian courts as a last resort

These Terms shall be governed by the laws of the Republic of Albania.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the updated Terms.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Contact Us

If you have questions about these Terms, please contact us: